How Secret Filming Uncovered a £28 Million Timeshare Fraud
Prosecutors have labeled it as one of the largest deceptions of its nature in the United Kingdom.
Altogether 14 people have been sentenced for their part in a £28m scheme to swindle over 3,500 holiday ownership holders.
The victims were desperate to terminate decades-old timeshare contracts and tried to find help.
The majority were aged between 60 and 80. Over 500 of them parted with in excess of £10,000, and a single victim paid more than £80,000.
Those affected were subjected to intense consultations extending for six hours. They were financially worse off, holding useless fake "rewards" and continued to be bound by high-priced vacation property deals they often use.
The Firm Behind the Scam
The business at the centre of the scheme was Sell My Timeshare (SMT). They accepted clients' cash to fund the owners' lavish lifestyle of prestigious schooling, luxury homes and personal aircraft.
The leader at the top of the organization, the main defendant, was handed a seven and a half year jail time in January for conspiracy to defraud.
On Friday, his wife another individual was part of the concluding cases to hear their sentences.
She received a two-year suspended jail sentence at Southwark Crown Court after admitting money laundering.
The outcome represents a extended wait and marks a major victory for the people who spoke out, the police and the Crown.
The Way the Inquiry Began
The initial awareness of the company came in the that particular year. I was working in the investigations unit of a media outlet, making investigative features.
A acquaintance noted that his parent had assumed the ownership of a timeshare apartment in the Spanish coast and, after years of holidays, had commenced searching to exit the deal.
It is important to recall how widespread holiday ownership had evolved with UK travelers in the eighties and nineties.
Timeshares permitted families to access the same accommodation annually, or exchange their time slots with other owners who had units in different locations. Approximately 600,000 sun-lovers seized that chance.
The early surge was linked to a lot of reports about rip-off merchants deceptively promoting investments. They appeared frequently on investigative TV programmes.
The standard timeshare contract bound owners for long periods.
At that time, those owners who had experienced their guaranteed place in the sunshine for decades were ageing, and many were hoping to wave goodbye to their timeshares.
A number had declining mobility and found it difficult to access their apartments. Others just felt they'd enjoyed sufficient use from them. And a portion had died, in frequent situations leaving their family members to take over the agreements - including their annual payments and service charges.
The Undercover Operation Unfolds
This was the situation the relative had ended up. She searched the web for solutions and came across the organization, a firm whose online presence promised to get her out of her deal.
But, having made a payment and scheduled a consultation with them, her relatives became suspicious.
Subsequent checking uncovered numerous individuals reporting they had handed over cash and received no benefit in return. In fact, they had lost money. Significant sums.
The investigative unit commenced probing what was going on. It quickly became clear that there were dubious individuals operating in the holiday ownership market.
A legal professional had hundreds of individual complaints preparing to take action against SMT.
Reporters contacted people who had dealt with the organization and they each reported similar experiences. They thought the firm would purchase their timeshare away from them but when they went to a consultation (for which they paid up front) they were told there was no re-sale value.
Rather, they were encouraged - in fact compelled - to invest additional funds acquiring "the company's points system", associated with the outfit's parent company, the parent organization.
The precise definition was somewhat vague. They sounded like a type of exchange medium, providing discount travel and benefits and retail offers.
And they were seemingly "transferable with additional holders, at a future date.
Paying cash up front now would result in an future return that would pay for SMT's fees and result in the timeshare holder ahead financially, released finally from their pesky agreement.
Too good to be true? Indeed, it was.
A 'Deceptive Tactic'
Assuming these reports were correct, this was a major deception.
It's what is called a "deceptive marketing."
Someone - in this case the company - "attracts the customer by advertising a particular product only to then state it cannot be provided, directing the individual to an alternative, lesser product or service.
That's illegal. Armed with all the accounts we had collected, we argued to secretly film one of the company's meetings.
Such an operation demands dedication, work, and compelling reasons for why this is the only way to gather the information needed to confirm deceptive practices.
With approval secured, our small team organized a meeting with one of the company's representatives in Stratford-Upon-Avon.
Acting as a potential client wanting to assist his parent free from her timeshare contract|holiday ownership agreement